ZxChat FAQ

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ZeXtras Chat module FAQ

Is ZeXtras Chat free?


Can I use an external client to connect to ZeXtras Chat?

Yes! ZeXtras Chat is fully XMPP-capable, so any client compatible with such protocol can be used to connect to ZeXtras Chat.

I see that the ZeXtras Chat Zimlet is needed, how do I deploy it?

See the ZeXtras Chat Zimlet install guide for more info!

ZeXtras Chat zimlet FAQ

I installed Zextras Suite and the ZeXtras Chat Zimlet but the zimlet is not loaded

Some of the possible causes are:

  • Missing Server The ZeXtras Chat server is not enabled.
  • Delegated Access: By design, the ZeXtras Chat Zimlet is not loaded when accessing a mailbox through the "View Mail" feature.
  • Account Type: By design, the ZeXtras Chat Zimlet is not loaded for System Resource and Calendar Resource accounts.
  • Browser Cache: Sometimes the browser's cache interferes with the loading of the zimlet, especially after an update. Try accessing the Zimbra Web Client in dev mode (adding ?dev=1 after the url, e.g.: https://mail.domain.com/?dev=1)
    • Server Cache: Caching issues might be also caused by the Zimbra cache. To clear this cache, run `zmprov fc zimlet` as the zimbra user on your server.
  • Permissions: It has been reported that sometimes wrong file permissions can be set for the zimlet files. Should this be the case, manually setting the correct permissions or running the `zmfixperms` Zimbra CLI utility should solve the issue.
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